Hello!

Read this brief instruction before you start working with the document. This regulation will soon become the user manual for your business, but to make it work, you need to calibrate it precisely.

1. Start by searching for all fields in square brackets [____] and treat them as a checklist to fill out (do not leave anything "for later," as one empty field can overturn the meaning of an entire paragraph).
2. In §1 sec. 2, choose the appropriate variant: only B2B or B2B + consumers – this will determine, among other things, the tone of the regulation, information obligations, and sections on complaints/withdrawals.
3. In §1 sec. 4–6, fill in the company's hard data (legal form, address, NIP/REGON) and emails: regular contact and DSA contact point. These must be mailboxes that someone actually reads – this is where crisis communication will go.
4. Go to §2 and adjust the definitions to the product: remove options that do not apply to your model (e.g., "Trial Period"), and set the role names (User/Service Recipient/Consumer) consistently throughout the document.
5. In §3, finalize the "technical specifics": whether it's a mobile app, web, or hybrid, what the requirements are (system/browser), and whether you truly offer what you claim in terms of security (SSL, passwords, antivirus – don't promise miracles).
6. In §4, replicate the actual registration and payment flow (button names, checkboxes, contract conclusion moment) – the regulation should describe what the user actually sees on the screen.
7. In §5–6, synchronize the Price List: currency, net/gross, VAT, periodicity, automatic renewals, and rules for price changes for active subscriptions – this is where disputes often arise, "because I thought that...".
8. In §7–9, decide who is covered by consumer rights (Consumer and "entrepreneur with consumer rights") and whether you actually extend the right of withdrawal to entrepreneurs – if so, keep it consistent throughout the document.
9. In §10 and §11, set the rules for content/reports and AI "without marketing": indicate the provider/model, functions, whether data goes to third parties and whether it is used for training, and add real obligations for verifying results and transparency towards customers.
10. Finally, do a practical test: read the regulation "through the eyes of the user," check the consistency of names, terms, and numbering, remove all optional brackets, and then implement the document along with links to the Price List and Privacy Policy (because a regulation without working links is like an app without the internet).

APPLICATION REGULATIONS [APPLICATION NAME]

§ 1.

​General Provisions

1. These regulations (hereinafter referred to as the "Regulations") define the rules and conditions for using the application "[APPLICATION NAME]" (hereinafter referred to as the "Application") and the services provided by the Service Provider.
2. The Application is used for [APPLICATION FUNCTIONALITY] and is intended for professional use/is intended for both entrepreneurs and consumers.
3. The Regulations constitute the regulations referred to in art. 8 of the Act of 18 July 2002 on the provision of electronic services (hereinafter referred to as the "Act on the Provision of Electronic Services").
4. ​​The service provider is ​[NAME AND SURNAME/COMPANY NAME], conducting business under the name [COMPANY NAME] (address of the permanent place of business: [ADDRESS]), entered in the Central Register and Information on Economic Activity conducted by the minister competent for the economy, holding NIP: [NIP NUMBER], REGON number: [REGON NUMBER] (hereinafter referred to as the "Service Provider").
5. Contact with the Service Provider is possible via:
   1. email – at the address: [EMAIL],
   2. traditional mail – at the address: [ADDRESS],
   3. phone – at the number: [PHONE NUMBER – ENTER ONLY IF THE SERVICE IS INTENDED FOR CONSUMERS].
6. In accordance with the provisions of Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act) (hereinafter referred to as the "DSA"), the Service Provider has designated a contact point for direct communication with the authorities of EU Member States, the European Commission, the Digital Services Board, and the Application Users regarding matters covered by the DSA regulation. The contact point is available at the address: [CONTACT EMAIL].
7. Before starting to use the Application, the User is obliged to familiarize themselves with the Regulations and the Privacy Policy.

§ 2.

​Definitions

The terms written with a capital letter in the Regulations have the following meanings:

• 1. Price List – a document or information specifying the current price of the Service, Subscription Period, its operating variant, and other conditions indicated therein,
  2. Consumer – a natural person entering into a legal transaction with the Service Provider not directly related to their business or professional activity,
  3. Account – a panel created in the Application's IT system, enabling the User to use its functionalities,
  4. Non-Compliance – understood as the non-compliance of the Service of using the Application with the Agreement for using the Application (the criteria for assessing the compliance of the Service with the Agreement for its provision are specified in art. 43k sec. 1-2 of the Consumer Rights Act),
  5. [OPTIONAL] Trial Period – a period of [NUMBER OF TRIAL DAYS] days during which the Service Recipient has the right to use the Services free of charge to familiarize themselves with the functionality of the Application,
  6. Subscription Period – the period for which the Service Provider makes the Service available to the Service Recipient in accordance with the Price List,
  7. Subscription Fee – a fee paid in advance by the Service Recipient in exchange for the Service, determined in accordance with the Price List applicable at the time of its order,
  8. Opinion – the Service Recipient's opinion about the Application, including a description of the Service Recipient's experiences related to using the Service, 
  9. Privacy Policy – a document containing information about the processing of Users' personal data by the Service Provider,
  10. Regulations – the term defined in § 1 sec. 1 of the Regulations,
  11. User Content – all data (including personal data), electronic files, information, and materials saved by the User on the Account,
  12. Agreement – an agreement for the provision of a digital service within the meaning of the Consumer Rights Act, under which the Service Provider undertakes to provide the Service of using the Application to the User free of charge, the condition for concluding the Agreement for the provision of the Service of using the Application is the creation of an Account [REMOVE IF OTHERWISE],
  13. Service Recipient – a client (Entrepreneur or Consumer) using the Application,
  14. Service Provider – the term defined in § 1 sec. 3 of the Regulations,
  15. Consumer Rights Act – the Act of 30 May 2014 on consumer rights,
  16. Act on the Provision of Electronic Services – the term defined in § 1 sec. 3 of the Regulations,
  17. User – a person using the Application who is a Consumer.

§ 3.

​Technical Requirements, Rules for Using Services, and Security

1. For the proper use of the services provided by the Service Provider through the Application, the User must have:
   1. an Internet connection,
   2. devices allowing access to Internet resources,
   3. the Application installed on a mobile device [ONLY IF THIS IS A MOBILE APPLICATION],
   4. an active email account.
2. Within the Application, it is prohibited for Users to use viruses, bots, worms, or other computer codes, files, or programs (in particular, those automating script and application processes or other codes, files, or tools).
3. The Service Provider informs that it uses cryptographic protection of electronic transfer and digital content by applying appropriate logical, organizational, and technical measures, in particular to prevent unauthorized access to data by third parties, including encryption (SSL), access passwords, antivirus programs, or anti-malware software.
4. The Service Provider informs that despite the security measures mentioned in sec. 3 above, using the Internet and services provided electronically may be at risk of harmful software entering the User's IT system and device or unauthorized access to data stored on that device by third parties. To minimize the aforementioned risk, the Service Provider recommends using antivirus programs or measures protecting online identification.
5. Using the Application is free of charge/paid [CHOOSE THE APPROPRIATE OPTION].
6. Users utilizing the services provided by the Service Provider are obliged to provide only data (including personal data) that is accurate and truthful. The Service Provider is not responsible for the consequences of Users providing false or incomplete data.
7. The Service Recipient declares that:
   1. they have full legal capacity to enter into the Agreement,
   2. they use the Application in accordance with applicable laws,
   3. they hold all rights to the User Content entered into the Application.
8. The Service Recipient bears sole responsibility for the User Content and the consequences of its use, including violations of third-party rights, laws, or the Regulations.
9. The Service Recipient acknowledges that the Application does not provide advisory services, and any information, analyses, or recommendations are for assistance purposes only and cannot serve as a basis for making legal, financial, medical, or business decisions without independent verification.
10. ​The Service Provider has the right to temporarily block access to the Service in case of detecting its extraordinarily high usage.

§ 4.

​Service Provision Agreement

1. Under the Agreement, the Service Provider enables the Service Recipient (to the extent specified in the selected variant in the Price List) to use the functionalities of the Application.
2. To conclude the Agreement during the Trial Period, the Service Recipient should perform the following actions:
   1. visit the Application's website and select the option "[ENTER ACCORDING TO THE APPLICATION FLOW]",
   2. fill in the required data in the displayed form,
   3. mandatory check the checkbox for the statement of having read the Regulations and Privacy Policy and accepting their provisions,
   4. click the button "[BUTTON NAME]",
   5. click the activation link sent via email to the email address provided by the Service Recipient.
3. Using the Application requires registration, creating an Account, and confirming registration electronically (via an activation link received from the Service Provider).
4. Clicking on the activation link is equivalent to the Service Recipient entering into a free Agreement during the Trial Period.
5. After the Trial Period expires, the Service Recipient may decide to continue using the Service, which is equivalent to extending the Agreement on a paid basis, in accordance with the Price List (which specifies the duration, functions, and billing within the Agreement).
6. To extend the Agreement, the Service Recipient must, within [NUMBER OF DAYS] days from the start of the Trial Period, go to the Price List section on the website, select a variant from the Price List, and then click the option "[BUTTON NAME]".
7. ​Clicking on the activation link is equivalent to the Service Recipient entering into a paid Agreement under the terms described in the variant selected in the Price List.
8. [IF APPLICABLE] Alternatively, the User may register through their Google or Facebook account (both for the Trial Period and bypassing it). In such a case, the following steps should be taken:
   1. visit the Application's website and appropriately perform the actions described in sec. 2 point 1 or sec. 8 point 1,
   2. in the displayed form, select registration through a Google or Facebook account,
   3. mandatory check the checkbox for the statement of having read the Regulations and Privacy Policy and accepting their provisions,
   4. click the option "[BUTTON NAME]",
   5. click the activation link sent via email to the email address provided by the Service Recipient.
9. The Service Recipient retains all User Content and information and data entered into their Account during the Trial Period if the Agreement is extended (paid).
10. The Service Provider informs, and the Service Recipient acknowledges, that maintaining the compliance of the Service of using the Application with the Agreement for using the Application requires/does not require the installation of updates.
11. The provisions of sec. 12–18 below apply only to Service Recipients who are Consumers or Entrepreneurs with Consumer Rights.
12. In the event that the Service Provider does not provide the Service Recipient with access to the Service immediately after concluding the Agreement, the Service Recipient shall request the Service Provider to provide access to the Service without delay. The request mentioned in the preceding sentence may be sent via email to the address specified in § 1 sec. 5 point 1 of the Regulations. If the Service Provider does not provide the Service Recipient with access to the Service immediately after receiving the request mentioned in the preceding sentence, the Service Recipient may withdraw from the Agreement.
13. Notwithstanding the provisions of sec. 12 above, in the event that the Service Provider does not provide the Service Recipient with access to the Service, the Service Recipient may withdraw from the Agreement without requesting the Service Provider to provide access to the Service if at least one of the cases specified in art. 43j sec. 5 of the Consumer Rights Act occurs.
14. Notwithstanding the provisions of sec. 12–13 above, the Service Recipient may terminate the Agreement by independently deleting their Account in the Application or by submitting a request to the Service Provider to delete their Account by sending relevant information to the address specified in § 1 sec. 5 point 1 of the Regulations.
15. Withdrawal by the Service Recipient from the Agreement or its termination, regardless of the basis for such action, occurs by submitting a statement to the Service Provider about the withdrawal from the Agreement or its termination. The statement mentioned in the preceding sentence may be sent via email to the address specified in § 1 sec. 5 point 1 of the Regulations.
16. In the event of a breach of the Regulations by the Service Recipient and failure to remedy such breach despite receiving a request, the Service Provider may terminate the Agreement with a notice period of 7 (seven) days by submitting a statement of termination to the Service Recipient via email. Upon the expiration of the notice period mentioned in the preceding sentence, the Service Provider suspends the provision of the Service. During the notice period, the Service Provider may block the Service Recipient's access to the Service of using the Application if it is necessary to prevent further violations by the Service Recipient.
17. The Service Provider deletes the Account immediately after receiving the statement mentioned in sec. 18 above or after the expiration of the notice period mentioned in sec. 19 above. Deleting the Account is equivalent to archiving all User Content saved on it and then deleting it after the archiving period ends.
18. The Service Recipient has the right to:
    1. download all their data in JSON/CSV/XML format,
    2. transfer data to a competing system,
    3. receive a complete history of generated content.

Data is made available within 30 days of such a request.

§ 5.

​​Fees and Settlements

1. The prices of services in the Price List are expressed in [CURRENCY] and represent net values, excluding VAT. The appropriate VAT rate will be added to the Subscription Fee in the case of payment.
2. Unless otherwise specified in a particular provision of the Regulations or individual arrangements with the Service Provider, all payments due to the Service Provider are made by the Service Recipient using the payment systems provided within the Application.
3. For the provision of Services, the Service Recipient is obliged to pay the Subscription Fee according to the amounts specified in the Price List. Changes in the prices indicated in the Price List are announced in the Application and do not constitute changes to these Regulations.
4. In the case of payment mentioned in sec. 2, the payment date is considered the date on which the amount of the Subscription Fee due for the Service is credited to the Service Provider's bank account. After the payment is credited within the payment systems, the Service Provider sends an email to the Service Recipient's email address with information about granting access to the Application along with a VAT invoice.
5. [IF NOT APPLICABLE – REMOVE] The Subscription Fee is paid automatically, cyclically in advance every month, on the dates mentioned in sec. 2 and in the Price List, based on the date of the Agreement's conclusion.
6. Failure to pay the Subscription Fee by the Service Recipient will result in the suspension of access to the Application's functionalities until the Subscription Fee is credited to the Service Provider's bank account.

§ 6.

​​Price List

1. The current Price List is available at: [LINK TO PRICE LIST].
2. The Price List may provide that a certain number of Services may be used by the Service Recipient free of charge.
3. The Service Provider may change the Price List at any time.
4. The Service Provider reserves the right to change the Price List for active Subscriptions. The Service Recipient will be informed about the change with 30 days' notice.

§ 7.

​​Complaints – Consumers and Entrepreneurs with Consumer Rights

1. The provisions of this paragraph apply only to Consumers and Entrepreneurs with Consumer Rights.
2. The Service provided to the Service Recipient by the Service Provider must comply with the Agreement concerning its provision throughout the entire period of service delivery.
3. The Service Provider is responsible for Non-Compliance revealed during the service delivery period.
4. In the event of Non-Compliance, the Service Recipient may submit a complaint containing a request to bring the Service into compliance with the Agreement concerning its provision.
5. Complaints are submitted via email to the address specified in § 1 sec. 5 point 1 of the Regulations.
6. A complaint should include:
   1. the Service Recipient's name and surname,
   2. email address,
   3. a description of the revealed Non-Compliance,
   4. a request to bring the Service into compliance with the Agreement concerning its provision.
7. The Service Provider may refuse to bring the Service into compliance with the Agreement concerning its provision if it is impossible or would require the Service Provider to incur excessive costs.
8. After reviewing the complaint, the Service Provider provides the Service Recipient with a response to the complaint, in which:
   1. the complaint is accepted, and the planned date for bringing the Service into compliance with the Agreement concerning its provision is indicated,
   2. the request to bring the Service into compliance with the Agreement concerning its provision is denied for the reasons specified in sec. 6 above,
   3. the complaint is rejected due to its lack of merit.
9. The Service Provider provides a response to the complaint via email within 14 (fourteen) days from the date of its receipt.
10. In the case of accepting the complaint, the Service Provider, at its own expense, brings the Service into compliance with the Agreement concerning its provision within a reasonable time from the moment of receiving the complaint and without excessive inconvenience to the Service Recipient, taking into account the nature of the service and the purpose for which it is used. The planned date for bringing the Service into compliance with the Agreement concerning its provision is indicated in the response to the complaint.
11. ​In the event of Non-Compliance, the Service Recipient may submit a statement of withdrawal from the Agreement to the Service Provider when:
    1. bringing the Service into compliance with the Agreement concerning its provision is impossible or would require excessive costs,
    2. the Service Provider has not brought the Service into compliance with the Agreement concerning its provision in accordance with sec. 9 above,
    3. the Non-Compliance persists despite the Service Provider's attempts to bring the Service into compliance with the Agreement concerning its provision,
    4. the Non-Compliance is so significant that it justifies withdrawal from the Agreement concerning the provision of the Service without prior request to the Service Provider to bring the Service into compliance with the Agreement concerning its provision,
    5. it is evident from the Service Provider's statement or circumstances that the Service Provider will not bring the Service into compliance with the Agreement concerning its provision within a reasonable time or without excessive inconvenience to the User.
12. The statement of withdrawal from the Agreement may be submitted via email to the address specified in § 1 sec. 5 point 1 of the Regulations.
13. The statement of withdrawal from the Agreement should include:
    1. the Service Recipient's name and surname,
    2. email address,
    3. the date of Service delivery,
    4. a description of the Non-Compliance,
    5. an indication of the reason for submitting the statement, chosen from the reasons specified in sec. 10 above,
    6. a statement of price reduction, along with the reduced price, or a statement of withdrawal from the Agreement.
14. In the event of the Service Recipient's withdrawal from the Agreement, the Service Provider deletes the Account immediately after receiving the statement of withdrawal from the Agreement.
15. ​Under art. 34 sec. 1a of the Consumer Rights Act, in the event of the Service Recipient's withdrawal from the Agreement concerning the provision of the Service, the Service Recipient is obliged to cease using this Service and making it available to third parties.